Privacy Policy

Effective Date: February 2025

At Kernahans Contractors, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book our services, or communicate with us.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Name, phone number, email address, and billing details when you book a service.

  • Payment Information: We do not store payment details directly; transactions are processed securely via third-party payment providers.

  • Website Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.

  • Photos of Waste Items: If you send us photos of waste for a quote, we may store these temporarily to assess pricing.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings for rubbish and furniture removal services.

  • Provide customer support and respond to inquiries.

  • Improve our website and services.

  • Send service updates, booking confirmations, and promotional offers (if you opt-in).

  • Ensure compliance with legal and regulatory requirements.

We never sell your personal data to third parties.

3. Data Sharing & Third-Party Services

We may share your information with trusted third parties to:

  • Process payments securely (e.g., Stripe, PayPal).

  • Manage bookings and customer communication.

  • Comply with legal obligations (if required by law enforcement or regulatory authorities).

All third-party providers we work with have their own privacy policies to protect your data.

4. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure website encryption (SSL).

  • Restricted access to customer data.

  • Regular monitoring of our systems to prevent unauthorized access.

While we take all reasonable steps to protect your data, no online system is 100% secure.

5. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you.

  • Correct or update any inaccurate information.

  • Request deletion of your data (unless we need it for legal reasons).

  • Opt out of marketing emails at any time.

To exercise these rights, contact us at enquiries@kernahans-contractots.co.uk.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience and analyze site traffic. Cookies help us:

  • Remember your preferences.

  • Improve website performance.

  • Track how users interact with our services.

You can adjust your cookie settings through your browser at any time.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Business Name: Kernahans Contractors Limited
📧 Email: enquiries@kernahans-contractors.co.uk
📞 Phone: 01634 907072